Privacy Policy

1. What We Process

To provide the Moviqu service, we may process:

• Account and contact details, such as your email address and a hashed password
• Client brand information you create in your workspace
• Uploaded product or reference images
• Logos, overlays, and other branding assets
• Motion prompts and other render settings
• Generated videos and intermediate files produced while rendering them
• Usage data, technical logs, IP address and device information, and error information
• Transaction and payment-related details, including purchased tokens, payment status, amount, order reference, and provider transaction reference

2. Why We Process It

We process this data to operate your account, let you create and manage client brands, generate and store your videos, maintain your token balance, keep the service secure, and respond to support requests. Uploaded assets are used to generate the videos you request.

Your uploaded assets and generated videos are not sold to third parties and are not used to train AI models.

3. Infrastructure and Processing Locations

Moviqu relies on cloud hosting, storage, and external processing infrastructure — including GPU-based rendering capacity — to generate and deliver your videos. These providers may process your data solely as needed to provide the service on our behalf, and this processing may take place outside South Africa. We take reasonable steps to work with providers who protect your data appropriately.

4. Data Retention

We aim to retain uploaded assets and generated videos for as long as reasonably needed to provide the service to you — for example, so you can reuse a saved brand asset or view your video history. Account data is retained for as long as your account is active. Retention periods may change as the product evolves. You may request deletion of your account and associated data at any time.

5. Payments

Moviqu uses PayFast to process payments for token purchases. When you make a payment, PayFast processes your payment information under its own privacy and security practices. Moviqu does not receive or store your complete card or banking details. We retain limited transaction information—such as the purchased package, amount, payment status, order reference, and PayFast transaction reference—to confirm payment, allocate tokens, maintain transaction records, prevent fraud, and provide support.

6. Cookies and Browser Storage

Moviqu uses cookies and browser storage for essential functionality such as keeping you signed in. See our Cookie Policy for details.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To request account deletion or a copy of your data, contact us at the email address below. We will action valid requests within a reasonable timeframe. If you are in South Africa, these rights are informed by the Protection of Personal Information Act (POPIA); if you are elsewhere, other data protection laws may also apply to you.

8. Security

We take reasonable steps to protect your data, including encrypted transmission (HTTPS) and hashed password storage. No system is perfectly secure, and we cannot guarantee absolute security of data transmitted over the internet or stored on any platform.

9. Changes to This Policy

We may update this policy as the service evolves. We will post the updated version with a revised effective date. Continued use of Moviqu after changes are posted constitutes acceptance of the updated policy.

10. Contact

For privacy questions or data requests, contact us at info@moviqu.app.