Cancellation & Refund Policy

Effective date: 26 July 2026

1. Current Pilot Status

MoviquAI is currently running as a limited pilot. Online token purchasing is not currently available, and tokens are allocated manually. This policy explains how cancellations and refunds are handled today, and how it will apply once paid token packages are introduced.

2. Digital Services

MoviquAI provides digital, on-demand AI video generation. Videos are generated using GPU processing capacity and delivered once rendering completes.

3. Tokens

Tokens are consumed to generate videos on MoviquAI. Once a video has started processing and consumed GPU capacity, the associated token is normally treated as used and is not automatically restored. This applies equally to manually allocated pilot tokens and to any tokens purchased once paid packages are introduced.

A video that completes and returns a technically valid AI result is not automatically eligible for a refund or token restoration merely because its creative appearance differs from what you expected.

4. When a Refund or Token Restoration May Apply

The following situations may be reviewed for token restoration or a refund:

  • A payment was charged more than once for the same transaction.
  • Tokens were not delivered after a successful payment.
  • You were charged an incorrect amount due to a technical or billing error.
  • A render failed or did not complete due to a fault on our side.

Each request is reviewed individually. Submitting a request does not guarantee a refund or token restoration, and we do not commit to a fixed processing time for reviewing requests.

5. Situations Not Normally Eligible

Refunds and token restoration are not normally provided for:

  • Change of mind after a video has been generated.
  • Dissatisfaction with the creative or artistic appearance of an otherwise valid result.
  • Issues caused by the quality of assets you uploaded.
  • Mistakes made during upload, prompt entry, or brand selection.
  • Tokens already consumed by a completed render.

6. Account Cancellation

You may request account cancellation at any time by contacting us at info@moviquai.app. Cancelling your account does not by itself create an entitlement to a refund of remaining tokens.

7. Legal Rights

Nothing in this policy affects any refund or consumer-protection right you have under applicable law that cannot lawfully be excluded or limited.

8. Contact

For billing, refund, or cancellation requests, contact us at info@moviquai.app.